Return Policy

Proven Part Return Policy

Thank you for being a valued customer of Proven Part. We offer a 30-Day Limited Return/Refund Policy from date of purchase on most items. Because of our diverse product offering, certain product restrictions apply to this policy. Please review the details of these restrictions for each product category in our Returns Policy Exceptions section below or contact your Proven Part representative for written clarification prior to purchase. Products must be returned to Proven Part or shipped freight pre-paid. Proven Part will not reimburse for freight on returned items. Products must be new, clean, unopened in original box, of current style, not discontinued, undamaged, and resalable as determined solely by Proven Part representatives. A copy of the original invoice or packing list for the returned products must be presented at the time of return. The amount of credit or refund will be based on the current price or invoiced price, whichever is less. All non-defective product returns are subject to a restocking fee of 25% of the original invoice price. Used or damaged parts are not returnable.

 

ISS TEAM ALL MEMBERS

You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All returns will be subject to a 15% restocking fee. Special order items may be returned at our discretion. We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more than 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email and receive an RMA number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.

No returns will be accepted after 90 Days.

Return Policy Exceptions

Some product restrictions apply including, but not limited to, the following:
Commercial Mowers and Equipment: No returns.
All Mower and Power Equipment Parts: No returns on electrical parts.
Used or Installed parts not returnable
NO RETURNS ON ELECTRICAL PARTS

Special Order/Non-Stocking Products
Special Order/Non-Stocking Products are not returnable for refund or credit. Customers will be made aware if a product is a special-order item at the time the order is placed. All Cash & COD Accounts must pay for the Special Order/Non-Stocking Product in full at the time the order is placed. Once Proven Part receives the customer's acknowledgement to proceed, the order will be placed with the manufacturer and it cannot be canceled or altered. Customer assumes ownership of the product and all associated shipping charges.

Warranty Policy
Applicable products purchased from Proven Part will be repaired or replaced under warranty based on the written policy of the associated manufacturer. Replacement product will be exchanged for identical product on a 1-for-1 basis. Special order or discontinued products will be ordered from the manufacturer at their discretion. If the manufacturer denies the warranty claim, the product will be returned to the customer and invoiced accordingly.

This site is provided on an "as is" and "as available" basis. Neither we nor our dealers make any representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, we and our dealers disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or email sent from us, our dealers or affiliates free of viruses or other harmful components. We, our dealers and affiliates will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.